The abbreviation ‘SME’ in the world of Cirdan is short for Subject Matter Expert. An SME in this context is someone with extensive technical knowledge on how to use our Laboratory Information System (LIS) – ULTRA, from a clinical perspective. For example, they can be a specialist in Microbiology, Transfusion Medicine, Anatomic Pathology, Molecular etc.

Here are just some of the highlights of the role SMEs play in both the development and implementation of ULTRA LIS:

➞ Assist clients with the intricacies so they get the best user experience when using ULTRA.
➞ ULTRA is large and complex, one person cannot know it all, so we need various people to know all the details of the various modules to be able to provide guidance.
➞ Be the voice of the customer when providing feedback to software developers on how to move the product forward in giving the best user experience.
➞ Give sanity checks for new code by looking at it from a user perspective based on having interacted with the customers.
➞ Provide training sessions for clients and assist in conducting information gathering sessions with clients for the evolution of the product.

Meet Don Suggitt. Don is an Anatomical Pathology SME at Cirdan.